Step up the pace in your technology innovation

Our Infrastructure Services caters to the three most crucial principles of global business: Growth through partnership, Service Delivery Excellence & Transformation Focused Execution.

Partner for Growth: Optus’s worldwide footprint helps to grow your business across continents. Optus’s global delivery model offers bestshore solution by leveraging our offshore, onsite and nearshore centers, along with our global alliances. We ensure business continuity where work can be seamlessly transferred to other support centers.

Service Delivery Excellence: Optus’s range of alternate delivery models and its strength in process and quality excellence ensure Service Quality Assurance.

We offer Remote Monitoring and Support Services from our Global Command Centers spread across the globe in India, Americas, EMEA and Asia pacific.

Transformation Focused Execution:

Transformation is the strategic vehicle of change to People, Processes and Technology. It helps businesses fulfill customer requirements and plan their future business needs. Optus has forayed into several transformation ventures helping clients enhance their business by focusing on transformation. Our approach is development of existing business baseline through consultative analysis and due diligence by defining both the immediate and the strategic needs.

Transformation Consulting & Global SI

Optus Transformation Consulting Practice is designed to offer our customers high-end consultative services that meet their immediate or Tactical business needs. It defines the transformation roadmap for building appropriate IT infrastructure for their Strategic or long term requirements.
Complex technologies and changing business environments are among the main challenges organizations face on their path to growth. Understanding the complexities of the IT environment, we extend our system integration expertise to ensure that the technology is in line with your business objectives no matter the size and nature of your organization

Business Service Management

Optus delivers holistic Business Service Management (BSM) solutions that help organizations in effective integration of IT with business. Our BSM Practice is capable of delivering end-to-end services covering the lifecycle of BSM adoption - starting from consulting on service management processes using service delivery framework, tools implementation to ongoing managed services on deployed tools.
Optus’s approach to BSM moves the focus away from adoption of technology to adoption of best-practice IT processes, amalgamated with business processes and enabled with appropriate technology. This marrying of processes, people and technology together helps in faster adoption of proven practices within IT, eliminates technically-focused functional silos and helps IT deliver higher quality of services.

• Offerings:
• BSM Consulting
• Professional Services
• Managed Service

IT Service Desk

It provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing service desks to implementing new ones, and consolidating IT service desks to incorporating web-enabled support.
Our Service Desk acts as the nodal point between service providers and end-users. It proactively keeps users informed of all relevant service events, actions and service changes that are likely to affect them. The Optus Service Desk provides end-to-end ownership of the calls till resolution.

• Offerings:
• Setting up global IT Service Desks for IT infrastructure support and management
• Providing single point of contact for IT users of an enterprise across locations and geographies
• IT infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email and browser support, network and connectivity issues, line of business and custom applications, handheld support and infrastructure support
• Incident management for user queries, so each issue is logged and monitored until resolved
• Workflow engine to move issues through a defined flow from open to closed, including monitoring to ensure response time is within the guidelines of any existing service level agreement (SLA)
• Handling user administration management

• Features:
• 24x7 Availability
• First Level Support
• Call Management
• Incident Management
• Software-Based Delivery Management
• Request Fulfillment
• Reports – Statistical & Analytical

End User Computing

• Deskside Managed Services (DMS)
  Optus Deskside Managed Services (DMS) is a lifecycle approach to managing laptops, desktops, multi-functional devices, printers and other Deskside devices including non-IT devices spread across the globe. The DMS delivery model combines concepts of remote management and automated tools to offer flexible & scalable solutions accommodating evolving technologies and changing market needs.
• Mobility Computing
  Optus offers a wide range of mobile services such as voice and data including new activation, replacement, support and maintenance. Optus round the clock mobile computing facility allows for lock-down of handsets and devices anywhere and anytime. It also supports financial management processes with appropriate demand management reporting including provision for exception reports based on a typical usage.
• Messaging
  Optus Messaging Systems Management Services helps you get the most out of your applications across platforms, vendors and delivery requirements through a combination of highly skilled people, processes, technology and innovative delivery models, that ensures smooth functioning of messaging systems. Optus offers cost effective, end-to-end IT services based on the best-shore model, leveraging technology alliances with world technology leaders

• Features:
• Management of End-User Devices (Desktops, Laptops, Handhelds, Peripherals etc.)
• IT Asset Management, AMC, FMS
• Network Configuration & Management
• OS Update & Patch Management
• Anti Virus & Application Management
• Email Client Management
• Data Storage & Security Management
• Maximum Uptime - Enhanced Productivity

Server Management

• Features:
• Implementation, Monitoring & Management
• Consolidation & Virtualization
• OS & Application Maintenance
• Systems Resource Tracking
• Performance Thresholds & Alerts
• Data Backup Scheduling
• Risk Assessment & Mitigation
• 24x7x365 Operations
• Reporting & Analysis

Network Services

Optus networking offers consulting, solution design, implementation and integration, bringing to the table technology, product and multi-domain business expertise, along with stringent quality processes and strategic alliances with product vendors.

• Features:
• LAN,WAN,MAN Design, Implementation & Management
• Hubs, Switches, Routers etc. Monitoring & Management
• Bandwidth Utilization Monitoring
• Network Performance Tracking & Reporting
• Real-time Notifications & Alerts
• Network Bottlenecks & Clogging Resolution
• Network Security Management
• Remote Monitoring & Management
• Policy Defining & Implementation
• Contingency Measures & Risk Alleviation

Data Centre Services

• Features:
• DC Design, Implementation & Management
• Disaster Recovery Setup, Monitoring & Management
• Remote Monitoring & Management of DC Equipment
• Data Backup Management (DCOs)
• Server Hosting & Co-location Services
• DC Consolidation, Migration & Optimization
• ITIL-Based Service Delivery & Consulting
• Green DC Solutions & Services

Facilities Management Services

• Features:
• Skilled Manpower Resources
• L1 / L2 / L3 level
• End-User / Server / Network / Storage / Peripherals
• Well-defined Scope of Work (SOW)
• Competitive SLAs
• 24x7 Shifts
• Vendor Management
• End-to-End Project Management
• Industry Best Practices

Annual Maintenance Contracts

• Features:
• Software Applications Maintenance
• ERP Maintenance
• Hardware (selectively)
• Comprehensive / Non-Comprehensive
• Customized Contracts

Remote IT Infrastructure Management(RIM) Services

• Features:
• Remote Monitoring & Management of EU/Servers/Network/Storage Devices.
• Onsite / Offsite services
• Leveraging Advanced Technology Tools
• Rapid Response & Issues Resolution
• Improved SLAs
• Maintain Up-to-Date Software Licenses & Versions
• Multi-skilled & Experienced Resource Pool
• Round-the-Clock Operations
• Accurate Reporting (Uptime, Usage etc).

IT Security Services

• Offerings:
• Vulnerability Assessment (VA)
• Penetration Testing (PT)
• IT Security Surveillance (Online, Real Time)
• IT Security Audits
• Threat Prevention Strategies
• Comprehensive Reports
• Industry Certified Subject Matter Experts
• Industry Best Practices

Cloud Computing Services

• Offerings:
• Software-as-a-Service (SaaS)
• Platform-as-a-Service (PaaS)
• Infrastructure-as-a-Service (IaaS)
• Public Cloud - Shared, Dedicated Services
• Private & Hybrid Cloud Services
• E.g: Service Desk, CRM, SCM, HCM etc. on Cloud

Voice Networks

This service covers end-to-end support and maintenance of Voice /VoIP systems infrastructure comprises a host of devices and systems such as PBX, Call manager, Voice mail server, and call billing system, Unity systems, call managers and monitoring of Voice and VoIP network infrastructure

Enterprise Security

Optus offers comprehensive Managed Security Services which extends to a wide technology and services spectrum.

• Offerings:
• Security Management
• Strategy Definition Implementation and Migration
• Monitoring and Management

Optus's IMS Team

Role	Key Skills	Exp.(in years)
Level 1	Desktop/ Network/ Server/Storage, Microsoft/ Linux/Unix/ Wintel, IP Networking, Information Security, Messaging & Middleware, DBA- Oracle, SQL, Sybase/ DB2, Storage & SAP basis	1-3
Level 2	Desktop/ Network/ Server/Storage, Microsoft/ Linux/Unix/ Wintel, IP Networking, Information Security, Messaging & Middleware, DBA- Oracle, SQL, Sybase/ DB2, Storage & SAP basis	3-5
Level 3	Desktop/ Network/ Server/Storage, Microsoft/ Linux/Unix/ Wintel, IP Networking, Information Security, Messaging & Middleware, DBA- Oracle, SQL, Sybase/ DB2, Storage & SAP basis	5+