Bring flexibility and cost effectiveness into your business

Business Process Outsourcing optimizes business performance to attain value creation. There has been a tremendous upsurge in the outsourcing industry in many developing countries, like India which aid in reducing costs and increasing service quality.

Optus’s is a leading provider of Business Process Outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. The integrated solution approach provides enhanced value to the customers through process standardization, process simplification and process optimization. Services are provided from delivery centers in the Americas, EMEA, APAC and India.

Recruitment Process outsourcing

The business environment is changing dynamically and staying competitive is one of the most fundamental business requirements. The modest improvements in the business are no more sufficient to remain leader in the business. One of the key areas to stay lean and mean is to reduce recruitment cost which can be achieved in the tune of 30 - 40%.

To achieve this goal, at Optus we have developed Recruitment Process Outsourcing (RPO) Model. In this model, either part or most of the recruitment activities are outsourced to a recruitment services company like Optus. Optus will facilitate the recruitment by providing skilled resources, tools, technologies, etc and would virtually function as its customer’s "recruitment department". Optus team would be responsible for end-to-end recruitment, right from gathering requirements upto joining of the candidate.

In another RPO model, a dedicated team of recruiters will be deployed at customer’s site and Optus offices to work on the requirement. This team would follow the customer’s existing recruitment process or adopt Optus’s proven recruitment methodologies to suit customer’s needs. Optus provides necessary MIS reports from time to time that helps its customer to monitor the proceedings.

Customer Service

For any successful business, it is important to provide customer support by giving a quick and accurate customer response. Optus’s Outsourcing Customer Support helps to achieve this goal by dealing with volumes of such responses and providing enhanced value services to customers as per their specific requirements. We deliver the following Customer Support Services based on the specific needs of your business, buying behaviors and communication preferences:

• Order Fulfillment
• Query Resolution
• Response to Inquiry or Feedback
• Subscription Services
• Pre-Sales Post-Sales & Order Fulfillment
• Product Inquiries
• Order Taking
• Documentation & Payment Queries
• Post-Sales Product Support

Technical Help Desk

Optus Tech Support is a center of providing excellent, quality Technical Support and BPO Services to IT organizations globally. Our Technical Support BPO solutions include,

• E-mail Technical Support
• Inbound Telephone Call Technical Support
• Inbound Customer Service Telephone Call Support

We have strong domain knowledge and experience in providing technical solution. Our Level 1 Technical Support leverages benefit of our robust infrastructure and our technical and IT expertise.

We have a 24x7 Help Desk that provides complete customized support solutions including,

• Multi-Channel Support Solution: Voice, Email, Chat, Web
• Enabling Tools: CRM, Knowledge base, Remote Diagnostics

Finance and Accounts Outsourcing

Companies are channelizing their finance function to achieve superior results through effective operations with requisite compliance and controls, balancing expense vs. growth, reducing the cash cycle and maximizing ROI. IT rationalization, resource optimization and innovative delivery model facilitates Finance and Accounting Outsourcing (FAO) to become the desired financial transformation strategy.

Optus assists in identifying, transitioning, transforming, executing and continuously adding value to finance and accounts processes through a low cost outsourcing model, without compromising on quality and compliance. Optus understands that our partners want a provider who would be able to attain:

• Operating cost reduction
• Win-win transformation model
• Scalable and Sustainable services
• Continuous improvement/ Innovation
• Transparency and partnership driven business approach

Human Resource Outsourcing

Optus Human Resources Outsourcing (HRO) practice has substantial capability to support the full spectrum of HR service offerings. These are delivered through a combination of certified domain experts, proven transition methodology and quality driven operational execution, which is integrated with apt technology enablers.

Offerings:

• Shared Services
• HR Consulting Services
• HR Transformation

Procurement Outsourcing

The competitive market has led companies to become more responsive, deliver strategic business impact and reduce costs. Optus’s process and performance management skills integrated with the best practices and technology provide higher productivity and quality.

The key services include:

• Strategic Sourcing:
• Contracts Management, Spend Data Management, Strategic Sourcing, Transactional Procurement
• Category Management:
• Supplier Relationship Management, Accounts Payable and reconciliations
• Supply Chain Process:
• SCM execution expertise with CSCP, CPIM, CPM certified professionals, Onsite/offshore supply chain processes provide multilingual language support from global delivery centers across Americas, Europe and APAC

Specialized Services

In these competitive times, Optus deals with a host of clients who may have specialized needs. Along with these needs comes the realization that your organization has to have a reliable, honest and knowledge-driven partner who can understand and initiate the execution process for your requirements. It is here that Optus comes in offering specialized services to for your business.

Optus has raised the bar when it comes to delivering services for industries that depend on accurate, strategic and immediate information that would be critical to their operations. You can be assured that the security, accuracy and the commitment that Optus provides can bring you the right results on demand.